Increase throughput without losing control
Drafting is the bottleneck
Most firms still draft complaint letters manually or rely on inconsistent templates. That creates avoidable delay, rework, and uneven quality — especially when volumes rise.
- Typical drafting time: 20–40 minutes per letter
- Quality varies by handler and template
- Hard to scale without hiring and training
How it works
Controlled AI with human oversight
This is not open-ended “chat” AI. The system generates a structured draft based on your case details. Your team reviews, edits, and approves before anything is sent.
- Step 1: Provide the case details
- Step 2: AI generates a structured complaint draft
- Step 3: Case handler reviews and edits
- Step 4: Export and send
Designed for regulated use
Compliance-first approach
Regulators expect firms to use technology responsibly. We’ve designed this product to support complaint handling with appropriate safeguards and oversight — so your team stays in control.
- Human review: draft output is reviewable and editable before use
- Controlled drafting: structured output aligned to complaint workflows
- Secure processing: designed for sensitive case information
- Governance-ready: we can provide a short AI usage / oversight summary for your internal policy pack
Note: Your firm remains responsible for final review and submission of any complaint correspondence.
Modules
Live now: Overdraft complaints
Generate consistent, structured overdraft complaint drafts quickly — with a clear narrative, tone, and request for resolution. More complaint types can be added as modules.
- Overdraft complaints (live)
- Affordability complaints (planned)
- Lending complaints (planned)
- Custom firm templates / house style (available)
Pricing
Usage-based, with volume tiering
Pricing starts at £30 per draft. For firms producing regular volumes, we offer tiered pricing and optional integrations.
| Monthly volume | Price per draft |
|---|---|
| 1–50 drafts | £30 |
| 51–100 drafts | £25 |
| 101–200 drafts | £20 |
| 201+ drafts | £17.50 |
Want to see it draft a real case?
Send a sample case and we’ll draft it live so you can review the output quality and oversight approach. For regulated firms, we can also provide a short AI usage summary for your internal governance pack.